FAQs
Do I need to create an account to place an order?
No, you can log in, create an account, or continue as a guest before starting the checkout process.
Do I need to sign in to see my order details?
Absolutely. To see your orders and the updated status of each one, you’ll need to login to your account.
How much will I be charged for shipping?
Shipping is a flat rate of $9.99 globally and will be applied at checkout.
Are duties and taxes included in the shipping costs?
Duties and taxes will be calculated based on your location and are included within the shipping costs shown on the checkout page.
What payment methods are accepted?
We accept all major credit cards, Apple Pay, Meta Pay, Google Pay and Shop Pay.
Where is my order?
Shipping timelines vary depending on the item and the shipping destination. For the most up-to-date information, visit the Order Status page. Please note that if you have ordered multiple items from the same drop, they will only ship once every item is available. You will also receive tracking information via email when your order has been shipped.
Can I make a return or exchange an item?
We accept returns for eligible items within 15 days of the original purchase date. Items must be unused, in original packaging, and in the same condition as received. To commence a return, you can contact us at contact@tiltcollection.com Please note additional shipping costs may be incurred
Where can I find size and fit information?
The sizing information for each item can be found on the individual product pages.
How do I know when a drop is coming?
Keep an eye on your email inbox, the Tilt Club VIP Telegram channel, MonkeyTilt.com and our social media channels.
Can I cancel an order?
All sales are final and customers are informed of this prior to checkout. In some cases we can make changes to sizes post-sale. If you would like to explore this possibility, please email contact@tiltcollection.com
How do I contact support?
If you have any questions you can contact us at contact@tiltcollection.com
